Effective Date: April 14, 2026

At Mandakranta.in, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, please review our policy below.

1. Returns Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The return request is made within 7 days of delivery
  • The item is unused and in its original condition with packaging intact

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to our fault)
  • Products without original packaging
  • Any items marked as non-returnable at the time of purchase

3. Return Process

To initiate a return:

  1. Contact us via email at mandakrantabooks@gmail.com or phone 9330831468
  2. Provide your order details and reason for return
  3. Our team will guide you through the return process

4. Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval status
  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method

5. Shipping Costs

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping charges are non-refundable (if applicable)

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

  • Please contact us within 48 hours of delivery
  • Share photos of the product for faster resolution
  • We will arrange a replacement or full refund

7. Cancellation Policy

  • Orders can be canceled before they are shipped
  • Once shipped, cancellations are not allowed

8. Contact Us

For any return or refund queries:

Mandakranta.in
📍 6 College Road, Kolkata – 700009
📞 9330831468
✉️ mandakrantabooks@gmail.com